Kenneth H. Blanchard - Raving Fans (CD)

Raving Fans (CD) PDF download
Told in the parable style of The One Minute Manager, RAVING FANS uses a brilliantly simple and charming story to teach listeners how to define vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature—not just another program of the month. America is in the midst of a service crisis that has left a wake of disillusioned customers from coast to coast. RAVING FANS includes startling tips and innovative techniques that can help anyone create a revolution in any workplace—and turn their customers into raving, spending fans.

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Author
Title
eBook formateBook, (torrent)En
PublisherRandom House USA Inc
File size2.4 Mb
GanreProfessional Interior Design
Release date 13.01.2004
ISBN9780739309537
Book rating4.6 (5903 votes)
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